Refund Policy
Return & Refund Policy
We want you to be happy with your order from Masterpiece Proxies.
Returns
You may request a return within 30 days of delivery.
To be eligible for a return, items must be:
- In the same condition in which they were received
- Unused and undamaged
- Returned with any original packaging, where applicable
To begin a return, contact us at:
Please include your order number and a short description of the reason for the return.
Do not send a return without contacting us first.
Damaged, Incorrect, or Missing Items
Please inspect your order when it arrives.
If an item is damaged, incorrect, defective, or missing, contact us as soon as possible with:
- Your order number
- A description of the problem
- Photos, when applicable
We will review the issue and work with you to provide an appropriate replacement, refund, or other resolution.
Non-Returnable Items
The following may not be eligible for return:
- Items that have been used or intentionally damaged
- Items returned more than 30 days after delivery
- Customized or personalized products, where applicable
- Gift cards
If you are unsure whether an item qualifies, contact us before returning it.
Return Shipping
Unless the item arrived damaged, defective, or incorrect, customers are responsible for return shipping costs.
Original shipping charges are generally non-refundable.
If the return is the result of an error on our part, we will work with you regarding return shipping.
Refunds
Once we receive and inspect an approved return, we will notify you of the outcome.
Approved refunds will be issued to the original payment method.
Your bank or card provider may require additional processing time before the refund appears on your account.
Order Cancellations
If you need to cancel an order, contact us as soon as possible.
We cannot guarantee cancellation once an order has entered processing or has shipped.
Contact
Questions about returns or refunds can be sent to:
